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The rise in emails and modern communications has made the landline in the

home an almost redundant accessory. Our mobiles have taken over.

And this is where the really big technological change affects profits.

People have got out of the habit of speaking on the phone, and face to face

communication has been marginalised for many. Brushing up or developing

these critical soft skills has never been more important as businesses need

to stand apart from their competitors.

The report below estimates that between 2012 and 2020 an additional

11.6 million workers will need to be recruited through a combination of

replacing retiring employees (10.36m) and expanding the UK PLC

workforce (1.25m employees).

There is concern that this increase in demand will be hampered by employers finding it difficult to recruit because of insufficient soft skills among available candidates for recruitment.  However, if employers commit to delivering some soft skills training or coaching then this need not become a reality nor an issue.

The risk is that if employers don’t do their part to address the soft skills shortage then by 2020 the cumulative level of unfilled vacancies could reach more than 1 million, according to the report.

The loss of productivity due to the soft skills shortage – when combined with the cost of the skills gap – for UK PLC is quite significant, growing to over £8.4 billion per annum by 2020.

It's easy to think someone's either got it or they haven't. Just hire the right people and it will all be fine. That isn't so easy when the unemployment stats for North Herts in particular are lower than the national average.

However, the need to train staff when they have joined you is an opportunity to show them they are valued and apart from any ROI which should be evident, staff loyalty is known to increase if the working environment is similarly supportive. 

Increasingly, the 'people skills' or 'soft skills' which are essential for valuable customer relations as well as harmony within the workplace are lacking for some, due to reliance on modern technology.

The Value of Soft Skills to the UK economy report prepared by Development Economics Ltd, January 2015 and data from YouGov Plc, September 2014 found:


  • By 2020, more than 535,000 UK workers will be significantly held back by a lack of soft skills – an issue forecast to affect all sectors.


  • By 2020, soft skills will contribute £109 billion per annum to the UK economy – an increase of £21 billion more than in 2015.


  • 97% of UK employers believe soft skills are important to their current business success, and over 50% say skills like communication and teamwork are more important than traditional academic results. 


  • However, 75% believe there is already a soft skills gap in the UK workforce.


  • UK employees say they struggle to sell their soft skills. 1 in 5 would not feel confident describing their soft skills to an employer and more than half (54%) have never included soft skills on their CV.

Follow this link to find out more about soft skills

The soft skills gap

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