Making the right first impression – barriers and opportunities

Body Language – what is your body saying without your permission?

Assumptions and negativity, dealing with prejudice and self doubt

Giving and receiving compliments

Building blocks for effective communication

How to listen so people talk

How to ask questions to generate a comfortable flowing dialogue

Which questions generate the best response and how to avoid making people feel uncomfortable

Establishing empathy vs sympathy

Assertiveness vs Aggression or Passivity

What if you just don’t like someone – how can you communicate in a professional environment?

Dealing with difficult people and sensitive conversations with style