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Sample Communication Skills One Day Course

A Sign of the Times

  • Making the right first impression – barriers and opportunities

  • Body Language – what is your body saying without your permission?

  • Assumptions and negativity, dealing with prejudice and self doubt

  • Giving and receiving compliments

  • Building blocks for effective communication

  • How to listen so people talk

  • How to ask questions to generate a comfortable flowing dialogue

  • Which questions generate the best response and how to avoid making people feel uncomfortable

  • Establishing empathy vs sympathy

  • Assertiveness vs Aggression or Passivity

  • What if you just don’t like someone – how can you communicate in a professional environment?

  • Dealing with difficult people and sensitive conversations with style

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