I get the greatest pleasure from helping others make the most of their talents and opportunities. Perhaps I can also help you?

  Welcome, have a browse!

Let me help your sales teams learn to love selling!

Never hear 'I hate cold calling' again! I can help your people view sales in a more positive light, favouring compassion and great listening skills over fast paced pushy sales patter. Let me help your people be more like themselves on the phone

Click here for training in telephone cold calling

Dealing with difficult customers and handing enquiries is best done on the phone, with direct person to person communication. Yet many feel uncomfortable with this and rely on emails and messaging. Let me help them feel more confident and able to handle anything in a one day course

Click here for training in customer service

Leaders are made not born. And many leaders find themselves in their new role as a result of a promotion. Often managing those they were shoulder to shoulder with a week before. A whole new set of skills are needed and even for experienced managers, traditional approaches aren't cutting it, because people now expect a more consultative leadership style

Click here to find out more about leadership training

Feeling slightly swamped? Setting up and running an SME is challenging, whether it's getting everything off the ground or taking it to the next level. Sometimes it's hard to see the wood for the trees and having someone else there for you, to whom you are accountable, can make all the difference. 

Click here for one to one business mentoring/executive coaching

Looking for a life coach who believes in compassionate communication and wants to help you live your best life? You're in the right place! Get in touch and let's have a chat to see if this could be your exciting next step

Click here for self help articles I've had published

Return on Investment

'Immediate results have always been apparent, there's an exciting mode of motivation and team spirit is noticeably improved. We've noticed a significant improvement in revenue and increased awareness from staff. Definitely the best training company I have ever come across' 

—  Lynn Thayer

For those of you who prefer to find out more about me first.....

WHO?

Helen Thomson has developed a reputation for listening to clients, asking the right questions and getting to the nub of the issue in super quick time. An instinctive problem solver, she has been helping businesses, mostly SME's, since launching her in-house, tailored training, award winning business almost 30 years ago.

 

Focussing on the roles in which better communication can impact upon productivity and profitability, Helen has been delivering a range of one day courses covering topics such as

  • Cold Calling and Outbound Sales

  • Inbound Telephone Sales & Customer Service 

  • Successful soft skills for hard results

  • Dealing with Difficult Customers

  • Managing Conflict and Resolution

  • Recruitment and Retention Skills

To find out more about the courses I could run for you please click here.

 

Honed by years of implementing creative consultative solutions, personally crafting and delivering training which addresses the identified 'skills gap', and embracing an impressive and varied range of entrepreneurial projects, Helen's prodigious and energetic career ‘wick’ was lit after gaining top marks in the Institute of Employment Consultants Recruitment Practice Exam in 1988.

 

The flames were fanned when she won Hertfordshire Businesswoman of the Year in 1991 (aged 24) and her relevant experiences since have been 'distilled' as a result of many years of diverse corporate consultancy, KPI analysis, induction, review and evaluation systems which she devised and embedded, mainly for SME's, as a result of being on the first team of Investors In People Assessors in 1992.

To find out more about my background please click here

WHAT?

A pressing and unique issue which is attracting a lot of attention is that of the communication methods preferred by different generations within organisations as well as a dissonance created by almost polar opposite approaches to work and 'job loyalty'.

People are now more likely to make decisions which indicate a loyalty to their own needs, rather than of the company, compared to that of previous working generations. These need not be vastly different, the skill is to make sure you and your employees are pulling in the same direction otherwise you could be heading for a 'culture clash'.

 

Engaging and inspiring teams by providing work which is purposeful, has impact, offers feedback and appeals to the 'greater good' has always been important but the younger workforce are demanding it whereas perhaps in the past people just buckled down and got on with it.

 

Motivators have changed. And with it, comes a need to bring leadership and communication skills up to speed to make sure your company is, year on year, operating at maximum output.

This diversity in culture, caused primarily by a reliance on 'hand held computers' and messaging culture, is creating tension and misunderstandings, let alone an absence of actual dialogue with customers and colleagues.

This potential 'time bomb' needs addressing urgently if these differences are not going to seriously reduce productivity, morale and of course, profit.

Please click here for more information

HOW?

I run courses which create a respectful, empathetic coaching approach, working with small in-house groups, usually on your premises. I create a non threatening relaxed environment which people appreciate and I believe this enables them to ask pertinent questions and understand how to apply the ideas generated. I work to include everyone's experiences and want to hear their voices as much as mine.

This approach generates outcomes which can be evaluated in relation to critical business skills, and I incorporate the building blocks of comfortable and effective verbal communication into all the courses.

I have found that this approach delivers value for money, an increase in productivity as well as better sales and higher profit leading to happier, more effective employees and a more successful business. Please click here for more information

Ultimately when all's said and done...

  1. do you think I might be able to help?

  2. do you think your staff will be happy to spend a few hours in my company?

  3. do you think my methods increase the chances of your investment generating the changes you need to see?

Let's start the ball rolling!

Get in touch, let's talk, no obligation

​© 2017 by Helen Thomson of Thomson Training

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