I get the greatest pleasure from helping others make the most of their talents and opportunities. Perhaps I can also help you?
Welcome, have a browse!
'Selling in an uncertain world'. How to sell without being pushy.
A fear that many people have (and not just sales people!) Let me help your people learn to love selling! I can help your people view sales in a more positive light, favouring compassion and great listening skills over cliched pushy sales patter. It's certainly the only way forward, now more than ever. Let me help your people be more like themselves on the phone and bring in the customers you need
Creating a proactive sales culture. Selling for non sales staff
Now is not the time for traditional role boundaries when it comes to attracting new business. All hands on deck springs to mind. But how can you encourage everyone to look for new business? this one day session equips people who would say they are not a sales person/hates the idea of selling with the tools to make the most of opportunities for your business. I will create material for a one day session (or two half days) based on the current position you are in. Email me to see if this would be helpful for your business.
Direct contact with customers
Dealing with difficult customers and handling new business enquiries is best done on the phone, with direct person to person phone communication. You know this, and yet many feel uncomfortable with this and rely on emails and messaging. Let me help them feel more confident and able to handle anything, giving your staff the confidence to speak to clients in this one day course
Leaders are made not born
And many leaders find themselves in their new role as a result of a promotion.
Not only that but traditional office management roles have changed.
A whole new set of skills are needed and even for experienced managers, traditional approaches aren't cutting it, because people now expect a more consultative leadership style and working from home has it's own unique challenges. Let me get everyone on the same page in this one day session
Updating your marketing message and branding.
Does your business appeal to customers now? is a tweak in order to make sure your values and message chime with the mood of the moment? Need some help deciding what needs to be done and some help doing it? a one day session and follow up will help you take that step with the minimum fuss and maximum impact. Get in touch to discuss what you need.
Feeling slightly swamped? Setting up and running an SME is challenging, whether it's getting everything off the ground or taking it to the next level. Then there's the current situation. Sometimes it's hard to see the wood for the trees and having someone else there for you, to whom you are accountable, can make all the difference.
Looking for a life coach who believes in compassionate communication and wants to help you live your best life? You're in the right place! Get in touch and let's have a chat to see if this could be your exciting next step
For those of you who prefer to find out more about me first.....
Helen Thomson has developed a reputation for listening to clients, asking the right questions and getting to the nub of the issue in super quick time. An instinctive problem solver, she has been helping businesses, mostly SME's, since launching her in-house, tailored training, award winning business almost 30 years ago.
Focussing on the roles in which better communication can impact upon productivity and profitability, Helen has been delivering a range of one day courses covering topics such as
Cold Calling and Outbound Sales
Inbound Telephone Sales & Customer Service
Successful soft skills for hard results
Dealing with Difficult Customers
Managing Conflict and Resolution
Recruitment and Retention Skills
To find out more about the courses I could run for you please click here.
Honed by years of implementing creative consultative solutions, personally crafting and delivering training which addresses the identified 'skills gap', and embracing an impressive and varied range of entrepreneurial projects, Helen's prodigious and energetic career ‘wick’ was lit after gaining top marks in the Institute of Employment Consultants Recruitment Practice Exam in 1988.
The flames were fanned when she won Hertfordshire Businesswoman of the Year in 1991 (aged 24) and her relevant experiences since have been 'distilled' as a result of many years of diverse corporate consultancy, KPI analysis, induction, review and evaluation systems which she devised and embedded, mainly for SME's, as a result of being on the first team of Investors In People Assessors in 1992.
To find out more about my background please click here
A pressing and unique issue which is attracting a lot of attention is that of the communication methods preferred by different generations within organisations as well as a dissonance created by almost polar opposite approaches to work and 'job loyalty'.
People are now more likely to make decisions which indicate a loyalty to their own needs, rather than of the company, compared to that of previous working generations. These need not be vastly different, the skill is to make sure you and your employees are pulling in the same direction otherwise you could be heading for a 'culture clash'.
Engaging and inspiring teams by providing work which is purposeful, has impact, offers feedback and appeals to the 'greater good' has always been important but the younger workforce are demanding it whereas perhaps in the past people just buckled down and got on with it.
This diversity in culture, caused primarily by a reliance on 'hand held computers' and messaging culture, is creating tension and misunderstandings, let alone an absence of actual dialogue with customers and colleagues.
This potential 'time bomb' needs addressing urgently if these differences are not going to seriously reduce productivity, morale and of course, profit.
I run courses which create a respectful, empathetic coaching approach, working with small in-house groups, usually on your premises. I create a non threatening relaxed environment which people appreciate and I believe this enables them to ask pertinent questions and understand how to apply the ideas generated. I work to include everyone's experiences and want to hear their voices as much as mine.
This approach generates outcomes which can be evaluated in relation to critical business skills, and I incorporate the building blocks of comfortable and effective verbal communication into all the courses.
I have found that this approach delivers value for money, an increase in productivity as well as better sales and higher profit leading to happier, more effective employees and a more successful business. Please click here for more information
Ultimately when all's said and done...
do you think I might be able to help?
do you think your staff will be happy to spend a few hours in my company?
do you think my methods increase the chances of your investment generating the changes you need to see?
Let's start the ball rolling!